UPLOADING FILE

 

Frequently Asked Questions

 
  •     Is it very low cost compare to local companies. Why is it?
    •   We purchase containers that contain different materials in large bulks to get the-the lowest price with the high-quality materials. Every month, our team collects our sales reports to keep the lowest price possible for our materials. Also, we offer the same price to Wholesalers and non-wholesalers. This means you can get one individual banner for wholesale price. Our goal is to guarantee the lowest price we can offer to everyone. In addition, our prices are flat rate (no hidden charge or extra charge for full colors, hemming, grommets, and pole pockets), our price is competitively lower compared to local print shops.
  •     Is it really guaranteed for the quality?
    •   We do not cheat for our materials. We only use made in USA ink so that the colors come out as vivid as possible. If our quality is the not high quality, then we would not have wholesale orders. The local sign shops and vendors choose to go with us because they are highly satisfied with our product. So far, we NEVER had complains about the quality. If you doubt about the quality, you can place the order for the smallest size banner, and check the quality. We have more return customers than new customers because they know our company's quality. We promise the best quality for what we can offer. Also, our banners are qualified by districts, trade shows, and states since it is certified flame-retardant chemical. If your trade show venue requires certification of flame-retardant chemical or noninflammable chemical, please contact us, and we will send a copy of the certificate with your banner(s).
  •     What Vinyl material do you guys use?
    •   We use 14oz heavy fiber reinforced vinyl banners. It is used for indoor and outdoor use and it lasts YEARS. For outdoors, you don't have to worry about for the minor wind or rain damages. It is SAFE for indoor and outdoor because it is UV-protected and water-protected.
  •     Is there any hidden cost?
    •   No hidden costs!. We only require you to pay the amount of the fixed price and shipping. We offer Free full graphic design assistance, Free design proof, Free Grommets, Free Hemmings, and even free top and bottom pole pockets. Check invoice sample

  •     What are the choices of shipping?
    •   Please check "SHIPPING" menu. Also, if you would like to pick it up, you are more than welcome to pick it up from our office. (please check the address from "CONTACT US"). For pick up- When you choose "PICK UP" for your shipping option, we will email you pick up a schedule as soon as your order is ready to print. Our store opens on M-F from 9am~5:30pm. except major Holidays (Memorial Day, Labor Day, Thanksgiving, Chrismas, New Year)
  •     Do you send a proof before you print?
    •   If you uploaded ready to print file, with exact printing size with printable resolution, we proceed your order without sending the proof since it would be exactly the same file as you uploaded. However, if your file has a size and/or resolution problem, we will send you the printing quality proofs. If you want to see a proof anyway regardless of your printing quality, please write "Send Proof before printing" under the special instruction box. Then, we will send you a proof to your email.

  •     What's the return or exchange policy?
    •   Since all the items are customized, we cannot resell it. It means no return or exchange, please. We are not responsible for wrong finishing options due to your mistake. We are not responsible for any errors on the design, so make sure you upload the correct file and check any info or spelling error before you submit the design. If the proof was approved, we are not responsible for any mistake in the design.

      Misprinted/damaged/defecitve/ missing item(s) problem- Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. We cannot process any missing part(s), item(s), defective issue after 4 weeks of delivery. No exception.

      Lost Package problem- For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. We will open an investigation with UPS and follow up with UPS claim. Please allow up to 10-14 days to complete the investigation. If you need the items sooner, then we can reprint the product with discounted price.

      Wrong Shipping Address Problem- If you or your end customer provided wrong shipping address, or insufficient address by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs calculated by courier if you wish to resend the product.

      Unclaimed - Shipments that go unclaimed hat returned to our facility, you will be liable for reshipment costs calculated by courier if you wish to resend the product.

      Ground shipping is not a guaranteed service and can take up to 7 business days. We recommend upgrading to Express shipping for time-sensitive orders.
  •     Limitation of Liability
    •   nycsignsbanners.com shall not be liable to you or any third party for any indirect, incidental special or consequential damages of the products including the stands, including, without limitation, lose of profits or other intangible losses, arising out of or in connection with your use or inability to use our products.
  •     Other General Terms
    •   nycsignsbanners.com reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or nycsignsbanners has reasonable cause to suspect that such customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity or for any other legitimate causes.


 
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